The ITIL® 4 Managing Professional contains four books, one of which is ITIL 4 Specialist: Create, Deliver and Support (CDS). CDS is a practical compendium of knowledge and guidance for those involved in all aspects of developing and managing services, with a professional perspective and flexibility.
CDS provides a holistic view of all service delivery activity, from idea to reality, from demand to value, and from design, build, and test through to management and support. The book and the associated training course provides a broad spectrum of practical knowledge and guidance, within a holistic framework.
In CDS, perspective is provided through the lens of professionalism, where a number of chapters and areas of content lay out the broad range of practices, skills, and areas of knowledge that are required to achieve success in service management. This covers areas such as: people, organization, culture, teamwork, employee satisfaction, tool awareness, commercial practice, and so on.
Flexibility is delivered through guidance for building and managing value streams, combining processes, practices, and other elements together. This takes ITIL 4 to a new level, where a flexible and responsive approach is valued.
The guiding principles highlight how service management must be flexibly applied and modified as required in different contexts. This enables the delivery of business goals and expected value, not just the execution of a series of isolated and one-dimensional activities.
